Tech ‘Surge’ to Tackle Obamacare Websites
Photo Credit: APThe Obama administration Sunday said it’s called on “the best and brightest” tech experts from both government and the private sector to help fix the troubled website at the root of the Obamacare enrollment problems.
The unusual Sunday 600-word blog post from HHS was the first update in more than a week on the many failings of an expensive website that HHS itself described as “frustrating for many Americans.” But it didn’t specify who the administration had called in, or when the American people would see clear-cut results on Healthcare.gov.
“We’re kind of thinking of it as a tech ‘surge,’” an HHS official told POLITICO.
The Health and Human Services statement didn’t explain everything that’s wrong, or give technical details about the repairs underway. It outlined some steps being taken to fix the site, including updates with “new code that includes bug fixes.” The department also says it’s installing monitors to catch parts of the website that are proving the most troublesome for consumers. And it also said it had seen some improvements in wait times and consumer access to the website, the online portal to health insurance exchanges or marketplaces the federal government is running in 36 states.
The administration said one essential component — the federal data hub — is working as hoped. That hub is crucial. It links federal agencies to determine an applicant’s eligibility for Obamacare coverage and subsidies. States running their own exchanges have to be able to draw on that data as well, and some of them have been doing so successfully.
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