Starbucks’ $4,400 Error and 2 Bounced Checks Cost Family a ‘Once in a Lifetime’ Vacation: Report

A quick stop at Starbucks cost one Oklahoma man more than he bargained for when an error caused him to be charged almost $4,500 for two coffees, and he and his wife had to cancel an upcoming family vacation as a result.

On January 7, Jesse O’Dell went through the drive-thru of a nearby Starbucks in Tulsa, Oklahoma. For almost 16 years, Jesse made that trip almost every day, ordering an iced Americano for his wife, Deedee, and a caramel frappuccino for himself, which usually cost him just over $11. But on that day, a mysterious $4,444.44 gratuity was somehow added to the bill, bringing the total charged to his credit card to a staggering $4,456.27.

At first, Jesse did not notice the issue, but a few days later, Deedee attempted to use the same card when shopping at the mall with their four children, and the card was declined. Jesse then immediately contacted the Starbucks district manager, who gave him a copy of his receipt, showing the exorbitant gratuity.

Starbucks then also promised to correct the error by issuing the couple two checks that would cover the cost. Sure enough, they received the two checks in short order and went to the bank to deposit them. However, both of those checks bounced, leaving the couple angry and frustrated. . .

Unfortunately, that second round of checks came too late for the O’Dells, who had a “once in a lifetime” vacation to Thailand planned. Deedee, who was born in Thailand but adopted and raised in the United States, has not seen her sisters in nearly two decades. The family was scheduled to make the trip on January 27, but had to cancel because of the missing funds. (Read more from “Starbucks’ $4,400 Error and 2 Bounced Checks Cost Family a ‘Once in a Lifetime’ Vacation: Report” HERE)

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