Fast-Food Chain Overtakes Chick-Fil-A As Highest Rated

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Chick-fil-A no longer sits atop the fast-food world in terms of customer satisfaction, a new American Customer Satisfaction Index (ACSI) found.

Jersey Mike’s debuted at the top of the quick-service restaurant category with a customer satisfaction score of 84 out of 100 in the ACSI Restaurant and Food Delivery Study 2026, ending Chick-fil-A’s 11-year run as the leader, according to a press release. Chick-fil-A held steady at 83 and slipped to second. Customers rated Jersey Mike’s well for fresh ingredients, menu range, and value. The company’s Franchise Finance Document (FDD) showed it added 238 net new locations last year, QSR Magazine reported.

“Quick-service restaurants remain steady for the third straight year at an ACSI score of 79, but the industry’s story this year is change at the top,” the study reads.

Jersey Mike’s built its rise on speed and convenience, with a business model leaning on order throughput, off-premise convenience, and heavy digital use, according to the ACSI. The New Jersey sub chain runs a “fairly narrow” menu, and the index credited the brand’s model as friendly to franchisee success. (Read more from “Fast-Food Chain Overtakes Chick-Fil-A As Highest Rated” HERE)

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