Airline Facing ‘Rampant Abuse’ of Passengers Using Wheelchair Service to Skip Lines in Pre-boarding Process

Frontier Airlines passengers are abusing the company’s wheelchair service to skip the line and secure priority boarding on their flights, the budget airline claims.

“There is massive, rampant abuse of special services. There are people using wheelchair assistance who don’t need it at all,” CEO Barry Biffle said at a luncheon at the Wings Club in New York on Thursday, according to CNBC.

Frontier seating is based on a first-come-first-serve basis and those who request wheelchair assistance board the plane before other flyers.

Biffle says he has personally seen 20 people board a flight in a wheelchair but only 3 requested the assisted service when disembarking.

The Air Carrier Access Act of 1986 prohibits airlines from discriminating against people with disabilities and requires the companies to provide “safe carriage” including wheelchairs for the passengers to board the aircraft. (Read more from “Airline Facing ‘Rampant Abuse’ of Passengers Using Wheelchair Service to Skip Lines in Pre-boarding Process” HERE)

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