The 63-page rule covering navigators, drawn up by the Centers for Medicare & Medicaid Services, also said the government will provide free translators for those not fluent in English — no matter what their native language is.
“The proposed requirements would also include that such entities and individuals provide consumers with information and assistance in the consumer’s preferred language, at no cost to the consumer, which would include oral interpretation of non-English languages and the translation of written documents in non-English languages when necessary to ensure meaningful access,” said the regulations.
The rules also addressed conflict of interest and other potential issues that navigators could face as the public’s first stop on the Obamacare trail.
It is still not clear how many navigators will be required. California, however, provides a hint. It wants 21,000.
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