Cracker Barrel Ordered to Pay Millions to Customer Who Was Served Chemical

A jury in Tennessee ordered Cracker Barrel to pay a man millions for serving him a glass filled with a cleaning chemical instead of water — but he’ll get far less due to a cap on damages, according to his attorney.

A Marion County jury awarded William Cronnon, whose mouth and esophagus were burned during an April 2014 visit to the country-themed restaurant chain, $4.3 million in compensatory damages and $5 million in punitive damages on Jan. 6, court documents obtained by WTVC show.

But Cronnon will receive only about $750,000 — despite a jury finding that Cracker Barrel acted negligently — due to a limit on economic damages, his attorney told the station Thursday.

“This is an unfair law,” attorney Thomas Greer said. “He will not receive anything close to what he is entitled to.”

A jury determined Cracker Barrel was at fault for serving Cronnon a glass filled with Eco-San sanitizer instead of water during his 2014 visit to a Marion County location. The chemical used to clean kitchen surfaces had been kept in unmarked pitchers, court documents show. (Read more from “Cracker Barrel Ordered to Pay Millions to Customer Who Was Served Chemical” HERE)

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