Senator Urges UPS to Refund Customers Whose Christmas Packages Were Late
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“In a very real sense, Christmas is on the line,” Sen. Richard Blumenthal, D-Conn., said in a written statement Thursday. “I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries.”
The senator said he recognizes the “tremendous work” that UPS, as well as the U.S. Postal Service and FedEx, put in this time of year. However, he said he was “disappointed” to learn so many people in his state and across the country were “left empty-handed” on Christmas.
Both UPS and FedEx were playing catch up Thursday after poor weather and overloaded systems delayed packages that were intended to be delivered in time for Christmas.
Neither company said how many packages were delayed but noted it was a small share of overall holiday shipments. But the problems appear to have affected many parts of the country.
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